A focus on quality management can improve service delivery in the health sector

The public health sector in most African countries is notoriously under-resourced, but a sustainable focus on quality management has been proven to improve the care provided and health outcomes.

The Council for Health Service Accreditation of Southern Africa (COHSASA) was established for precisely this reason and for the past 18 years has been offering a healthcare accreditation programme for hospitals, sub-acute care, psychiatric facilities and programmes, primary healthcare clinics, ambulance services, medical emergency centres and general practitioners.

The aim of these standards, explains Jacqui Stewart, Chief Executive Officer of COHSASA and speaker at the Quality Management Conference at Africa Health 2018, is to improve service delivery at both public and private health facilities.

“The standards go further than minimum national standards and allow the personnel in health facilities to create the best possible environment for optimum quality of care to be delivered. This includes ensuring that the facility has the correct policies and procedures in place, a good maintenance plan, sound record keeping policies and that they follow all relevant clinical protocols,” she reveals.

The standards are systems based and encompass everything from leadership to patient care, housekeeping, waste management, equipment and building maintenance to ongoing training and development of staff.

Stewart explains that in addition to assisting facilities to implement quality improvement plans and programmes, COHSASA also assists healthcare facilities to appreciate the value of quality improvement methods. “Staff are guided in terms of what needs to be done to achieve compliance with the standards and what evidence is required to support this. Only once a facility is compliant with the COHSASA standards is it accredited.”

Accreditation, however, is only the first step, points out Stewart. “The challenge for most healthcare facilities is sustaining these standards long term,” she says. “Many healthcare facilities, particularly in the public sector, are resource challenged environments and there is evidence that health workers operating in a poor environment tend to have poor outcomes with the level of care not always as optimal as it could be.”

A starting point, she insists, is to ensure that buildings and equipment are maintained. “In many countries equipment is donated by well-meaning benefactors but with no maintenance provision made. What then typically happens is that the first time the equipment malfunctions it’s pushed into a corner and forgotten about. One of our focus areas, therefore, is to encourage healthcare facilities to invest in maintenance programmes. It’s all very well to have a back-up generator, for example, but it must be regularly tested at full load and regularly maintained if it is to function effectively in the event of a power failure.”

Stewart, who will be facilitating a discussion on quality management and its role in improving service delivery at the 8th annual Africa Health Exhibition & Congress taking place at the Gallagher Convention Centre in Johannesburg from 29 – 31 May 2018, says staff training is crucial in terms of sustaining standards. “Resilient care refers to how service providers in the health sector relate their environments to the care they give. Despite staff shortages – an issue for many public healthcare facilities – if the staff that are there are provided with the correct training, practice good record keeping, housekeeping and manage their supplies carefully, then this positively impacts the level of care provided.”

Stewart maintains that quality management, a focus on improving processes and appropriate training results in reduced wastage and improved health service delivery both in the public and private sectors. “We need to instil the idea that quality improvement in the health sector is everybody’s business because if every healthcare facility adheres to high standards it will positively impact the quality of care being provided,” she concludes.


Conference cost: From R150 - R300 for online registration. Visit www.africahealthexhibition.com/conference for more information.

More about Informa Life Science Exhibitions:

Informa Life Sciences Exhibitions, in charge of the healthcare portfolio within Informa's Global Exhibitions division, organises 27 exhibitions yearly covering the Middle East, Africa, Asia, Europe and US market, connecting more than 230,000 healthcare professionals worldwide and offering a range of marketing solutions for companies involved with the healthcare sector. Over 100 congresses take place in parallel with the exhibitions.

Informa Life Sciences Exhibitions have a number of digital and print offerings, publishing a variety of healthcare magazines and medical directories, with a readership of top decision-makers in the MENA region’s healthcare industry. Additionally, Omnia, their global medical directory, is a unique digital platform providing company and product information 365 days of the year, allowing users to connect with exhibitors and products in one simple click of a button.